A Prototype Agenda |
|
Day 19:00 |
Welcome Introduction of trainer and participants |
9:30 |
Destinations competing with each other: Status of China |
| Abouth strengths and weaknesses, image and outlook |
|
10:15 |
Tour Guides in China – An Analysis of the Present Situation |
|
|
10:45 |
Coffe break |
11:15 |
|
12:30 |
Lunch break |
14:00 |
Professional preparation: Content and Organisation |
|
|
14:45 |
Communicative competence I: Devotion and Anticipation |
|
|
15:45 |
Coffee break |
16:15 |
|
17:15 |
A brief summary |
| followed by a short examination
|
|
18:00 |
End of day 1 |
Day 29:00 |
German Tour Operators in Competition |
| A look a the most important companies and brands
|
|
10:00 |
Communicative competence II: Group Dynamics, Conflict Management |
|
|
10:45 |
Coffe break |
11:15 |
|
11:45 |
The German Travel Law (consumer protection law): |
12:30 |
Lunch break
|
16:00 |
Communicative competence III: Variety and Suspense |
|
|
15:30 |
Coffee break |
16:00 |
|
17:30 |
Communicative Competence IV: Training on the Job |
| (preparation and rules for the coming day)
|
|
17:45 |
Summarisation and interim results |
18:00 |
End of day 2 |
Day 39:00 |
Communicative Competence IV: Training on the Job |
|
|
| Lunch break in between
|
|
14:00 |
|
15:30 |
Coffee break
|
16:00 |
Communicative Competence V: The Procurement of Safety |
| Examples and ideas to handle problematic situation
|
|
16:45 |
The Tour Guide of the Future — a Prognosis |
17:00 |
Final Dialogue |
| followed by | |
| Individual talks with all participants. |
|
| End of the seminar | |
